Cancellation & refund policy

Every new company gets 14 days free with all features and no payment details. We would much rather you tested Cruzen HR properly than paid for something that turns out not to suit you.

Plans are prepaid and nothing renews on its own. To cancel, simply don't buy the next period — there is no notice to give, no form to fill and no cancellation fee. Your plan keeps working until the date you have paid up to.

• Charged twice, or charged the wrong amount: we refund the difference in full. Tell us and we will fix it, usually the same working day.
• Within 7 days of your first ever payment: if Cruzen HR isn't right for you, write to us and we will refund that payment in full.
• A long outage that we caused: we extend your plan by the time lost, or refund that portion if you prefer.
• Part-used periods after the first 7 days: not normally refunded, because the plan was bought for a set period. If something has gone genuinely wrong, write to us anyway — we would rather sort it out than argue.

Email billing@cruzenhr.com from the address on the account, with your company name and the invoice number. We reply within 2 working days.

Approved refunds go back to the same card, UPI id or bank account the payment came from, through Razorpay. Banks usually take 5 to 7 working days after we process it.

Nothing is deleted when a plan lapses. Your dashboard becomes read-only after a 7-day grace period, and you can still sign in, read and export everything. If an account stays unpaid for 90 days we may delete it, and we will warn you first.